fr.paris.lutece.plugins.workflow.modules.ticketing.service.task.TaskReply.java Source code

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Here is the source code for fr.paris.lutece.plugins.workflow.modules.ticketing.service.task.TaskReply.java

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/*
 * Copyright (c) 2002-2015, Mairie de Paris
 * All rights reserved.
 *
 * Redistribution and use in source and binary forms, with or without
 * modification, are permitted provided that the following conditions
 * are met:
 *
 *  1. Redistributions of source code must retain the above copyright notice
 *     and the following disclaimer.
 *
 *  2. Redistributions in binary form must reproduce the above copyright notice
 *     and the following disclaimer in the documentation and/or other materials
 *     provided with the distribution.
 *
 *  3. Neither the name of 'Mairie de Paris' nor 'Lutece' nor the names of its
 *     contributors may be used to endorse or promote products derived from
 *     this software without specific prior written permission.
 *
 * THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS"
 * AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
 * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
 * ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE
 * LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
 * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
 * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
 * INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
 * CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
 * ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
 * POSSIBILITY OF SUCH DAMAGE.
 *
 * License 1.0
 */
package fr.paris.lutece.plugins.workflow.modules.ticketing.service.task;

import fr.paris.lutece.plugins.ticketing.business.Ticket;
import fr.paris.lutece.plugins.ticketing.business.TicketHome;
import fr.paris.lutece.plugins.ticketing.web.TicketingConstants;
import fr.paris.lutece.plugins.workflow.modules.ticketing.business.config.MessageDirection;
import fr.paris.lutece.plugins.workflow.modules.ticketing.business.config.TaskReplyConfig;
import fr.paris.lutece.plugins.workflowcore.service.config.ITaskConfigService;
import fr.paris.lutece.portal.service.i18n.I18nService;

import org.apache.commons.lang.StringUtils;

import java.sql.Timestamp;

import java.text.MessageFormat;

import java.util.Locale;

import javax.servlet.http.HttpServletRequest;

/**
 * This class represents a task to reply to a ticket
 *
 */
public class TaskReply extends AbstractTicketingTask {
    private static final String MESSAGE_REPLY = "module.workflow.ticketing.task_reply.labelReply";
    private static final String MESSAGE_REPLY_INFORMATION_PREFIX = "module.workflow.ticketing.task_reply.information.";
    private static final String MESSAGE_REPLY_INFORMATION_NO_MESSAGE = "module.workflow.ticketing.task_reply.information.";

    // PARAMETERS
    public static final String PARAMETER_USER_MESSAGE = "user_message";
    private ITaskConfigService _taskConfigService;

    @Override
    public String getTitle(Locale locale) {
        return I18nService.getLocalizedString(MESSAGE_REPLY, locale);
    }

    @Override
    protected String processTicketingTask(int nIdResourceHistory, HttpServletRequest request, Locale locale) {
        String strTaskInformation = StringUtils.EMPTY;

        // We get the ticket to modify
        Ticket ticket = getTicket(nIdResourceHistory);

        if (ticket != null) {
            String strUserMessage = request.getParameter(PARAMETER_USER_MESSAGE);
            ticket.setUserMessage(strUserMessage);

            TaskReplyConfig config = _taskConfigService.findByPrimaryKey(this.getId());

            if (MessageDirection.AGENT_TO_USER == config.getMessageDirection()) {
                ticket.setTicketStatus(TicketingConstants.TICKET_STATUS_CLOSED);
                ticket.setDateClose(new Timestamp(new java.util.Date().getTime()));
            }

            TicketHome.update(ticket);

            if (StringUtils.isEmpty(strUserMessage)) {
                strUserMessage = I18nService.getLocalizedString(MESSAGE_REPLY_INFORMATION_NO_MESSAGE,
                        Locale.FRENCH);
            }

            strTaskInformation = MessageFormat.format(
                    I18nService.getLocalizedString(MESSAGE_REPLY_INFORMATION_PREFIX
                            + config.getMessageDirection().toString().toLowerCase(), Locale.FRENCH),
                    strUserMessage);
        }

        return strTaskInformation;
    }

    /**
     * {@inheritDoc}
     */
    @Override
    public void doRemoveConfig() {
        _taskConfigService.remove(this.getId());
        super.doRemoveConfig();
    }

    /**
     * Gives the task config service
     * @return the task config service
     */
    public ITaskConfigService getTaskConfigService() {
        return _taskConfigService;
    }

    /**
     * Sets the task config service
     * @param taskConfigService the task config service
     */
    public void setTaskConfigService(ITaskConfigService taskConfigService) {
        this._taskConfigService = taskConfigService;
    }
}